Terms & Conditions

Welcome to c999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and c999 ("we", "us", or "our") governing your access to and use of the c999 website, mobile interface, games, betting markets, promotions, and all associated services (collectively, the "Platform"). These Terms apply to all visitors, registered members, and any person who interacts with any part of the Platform.

By registering an account, making a deposit, placing a bet, or simply browsing the Platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately stop using the Platform. c999 reserves the right to update or amend these Terms at any time, and continued use of the Platform following any such amendments constitutes your acceptance of the revised Terms.

1. Eligibility

Use of c999 is strictly limited to individuals who satisfy all of the following conditions. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction. c999 does not accept any responsibility arising from users accessing the Platform where such access is prohibited by applicable law.

• You must be at least 21 years of age. c999 applies a strict 21+ policy in line with responsible gaming standards. Providing false information about your age constitutes a serious breach of these Terms and will result in immediate account closure and forfeiture of any balances.
• You must be a human individual acting on your own behalf. Registration by bots, scripts, or automated systems is strictly prohibited.
• You must not already hold an existing c999 account. Each user is permitted to maintain only one account. Duplicate accounts will be suspended and any funds may be forfeited.
• You must provide accurate, complete, and up-to-date personal information during registration and keep it current at all times. You are responsible for the confidentiality of your login credentials.

2. Account Registration & Security

To access the full range of services on c999, you must create a registered account. Registration is free of charge. During registration you will be required to submit your name, date of birth, email address, mobile number, and a secure password. All information provided must be truthful and verifiable.

Account Verification (KYC)

c999 may request identity verification documents at any time, including but not limited to a national ID card (NID), passport, or driving licence, as well as proof of address and payment method verification. This is a standard Know Your Customer (KYC) process designed to prevent fraud, money laundering, and underage gambling. Failure to complete KYC verification when requested may result in the suspension of withdrawal rights or account restrictions until the process is satisfactorily completed.

Account Security

You are solely responsible for maintaining the security and confidentiality of your username and password. c999 will never ask you to share your password via email, live chat, or any other channel. If you suspect unauthorized access to your account, you must notify our support team immediately at [email protected] and change your password without delay. c999 shall not be liable for any loss resulting from unauthorized access caused by your failure to maintain adequate account security.

3. Deposits & Withdrawals

c999 supports a range of trusted payment methods popular among Bangladeshi players. All deposits and withdrawals are processed in Bangladeshi Taka (BDT). Minimum and maximum transaction limits may apply and are subject to change at c999's discretion. All financial transactions are subject to security checks and may require identity verification before processing.

• Accepted deposit and withdrawal methods include bKash, Nagad, Rocket, and Upay mobile banking services, as well as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers.
• Deposits are normally credited to your account within minutes. Withdrawal requests are reviewed and processed within 1-3 business days, subject to KYC completion and fraud screening.
• Withdrawals must be made to the same payment method used for the original deposit, where technically possible. c999 reserves the right to apply additional verification steps for large withdrawal amounts.
• Any deposit made using funds that do not belong to you, or that are obtained fraudulently, will result in account suspension. c999 will cooperate with relevant authorities in cases of suspected financial crime.

c999 does not charge fees on standard deposits or withdrawals. However, your payment provider or mobile banking service may apply their own transaction charges. Please consult your payment provider for details. Minimum deposit amount is ৳500 and minimum withdrawal amount is ৳1,000, subject to change.

4. Bonuses & Promotions

c999 offers a variety of bonuses and promotional incentives to both new and existing players. All bonuses are subject to specific terms that govern eligibility, wagering requirements, maximum withdrawal amounts, and validity periods. By claiming any bonus, you agree to the specific terms attached to that promotion in addition to these general Terms.

Wagering Requirements

Most bonuses at c999 are subject to a rollover requirement. This means that a bonus (and sometimes the deposit) must be wagered a specified number of times before a withdrawal can be made. Wagering requirements are clearly stated for each individual promotion. Failure to meet wagering requirements within the specified time window will result in the bonus and any associated winnings being forfeited automatically.

Bonus Abuse

c999 employs sophisticated systems to detect and prevent bonus abuse. Activities such as bonus hunting, arbitrage betting, exploiting software errors, or coordinated betting to circumvent bonus rules are strictly prohibited. If c999 determines that a player has engaged in bonus abuse, all bonus winnings will be voided, the account may be suspended, and deposits may be returned minus any withdrawn funds.

5. Responsible Gaming

c999 is committed to promoting responsible gaming across all its services. Gambling is intended to be a form of entertainment. It should never be treated as a means of generating income or as a solution to financial difficulties. c999 provides the following tools to help players manage their activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit caps to control their spending. Limits take effect immediately when reduced, and require a 7-day cooling period when increased.
• Time-out periods: A short-term break of 24 hours, 7 days, or 30 days can be activated at any time from your account settings. During a time-out, you cannot place bets, make deposits, or claim bonuses.
• Self-exclusion: Players who feel they need a longer break may apply for self-exclusion. Once activated, self-exclusion cannot be reversed for the agreed period. Players concerned about problem gambling are encouraged to contact [email protected] at any time.

6. Prohibited Activities

The following activities are strictly prohibited on the c999 Platform. Any user found engaging in any of these activities will face immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Fraud, cheating, or collusion with other players to gain an unfair advantage in any game, tournament, or betting market.
• Using any third-party software, bots, scripts, artificial intelligence tools, or automated systems to interact with the Platform in a manner not expressly permitted by c999.
• Money laundering, terrorist financing, or any other illegal financial activity conducted through the Platform. c999 complies with anti-money laundering (AML) principles and will report suspicious activity to the appropriate authorities.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law, or attempting to mask your geographic location through VPN, proxy, or similar technology to circumvent geographic restrictions.

7. Intellectual Property

All content on the c999 Platform — including but not limited to text, graphics, logos, icons, images, game assets, software, sound files, video, and layout — is the exclusive property of c999 or its content licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, adapt, modify, or otherwise exploit any part of the Platform without the express prior written consent of c999. Unauthorized use of Platform content may give rise to a claim for damages and may constitute a criminal offence.

8. Limitation of Liability

To the fullest extent permitted by applicable law, c999 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of, or inability to use, the Platform or its services. This includes but is not limited to loss of profits, loss of data, loss of goodwill, business interruption, computer failure, or any other commercial or financial damages or losses.

9. Privacy & Data Protection

Your privacy is important to us. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using the Platform, you consent to the data practices described in our Privacy Policy. c999 employs industry-standard SSL encryption and security protocols to protect your personal and financial information. We do not sell, rent, or share your personal data with third parties for their own marketing purposes without your explicit consent.

10. Amendments to Terms

c999 reserves the right to modify, update, or replace any part of these Terms at any time and without prior notice. When material changes are made, we will endeavour to notify registered users via the email address associated with their account. However, it is your responsibility to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available on this page and will be identified by the "Last Updated" date at the top. Your continued use of the Platform after any amendment constitutes acceptance of the revised Terms.

11. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which c999 operates. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform that cannot be resolved through our internal complaints process shall be submitted to binding arbitration. c999 aims to resolve all player complaints fairly and promptly. If you have a dispute, please contact our support team in the first instance at [email protected] with a clear description of the issue. Most complaints are resolved within 5 business days.

12. Contact Us

If you have any questions, concerns, or comments about these Terms & Conditions, please do not hesitate to reach out to the c999 support team. Our team is available 24/7 to assist you. You can contact us at: [email protected]. We aim to respond to all enquiries within 24 hours. For urgent matters related to account security or suspected fraud, please mark your email as urgent and our team will prioritize your case.