c999 Privacy Policy

Introduction

Welcome to c999, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who registers and plays with us. This Privacy Policy explains in clear, plain English exactly what information c999 collects from you, how we use it, with whom we share it, and the rights you hold over your own data.

By creating an account or using c999's services — including placing bets on cricket, playing slots, live casino games, or crash titles — you acknowledge that you have read and accepted the terms set out in this Privacy Policy. This policy applies to all users located in Bangladesh and internationally who access c999 through our web platform. Players must be 21 years or older to register. If you have any concerns about the way we handle your data, please contact our support team at [email protected].

Information We Collect

When you register for an account with c999 or interact with our platform, we may collect the following categories of personal data:

• Identity data — full name, date of birth, national ID number, and a photograph of a valid government-issued identity document (required for account verification and age confirmation for players 21 and above).
• Contact data — email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial data — transaction records including deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, or Mastercard. We do not store full card numbers or mobile banking PINs.
• Technical data — IP address, browser type, device model, operating system, and session log data collected automatically when you use our website.
• Gaming activity data — game history, wager amounts, bet outcomes, session durations, and responsible gaming settings you have applied to your account.

We collect this information directly from you during registration, from your ongoing use of the platform, and automatically through technologies such as cookies and server logs. We do not collect sensitive personal data such as racial origin, religious beliefs, or political opinions.

How We Use Your Information

c999 uses the personal data we hold about you for specific, legitimate purposes. We process your information to:

• Create and manage your c999 player account, verify your identity, and confirm you meet the minimum age requirement of 21 years.
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), and maintain accurate financial records for each transaction.
• Provide and improve our gaming services, including cricket betting, slots, live casino games, and crash titles, and to personalise your experience where you have given consent.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other activity that violates our Terms & Conditions or applicable law.
• Send you important account notices, security alerts, and — where you have opted in — promotional offers, bonus announcements, and tournament news. You may unsubscribe from marketing messages at any time via your account settings or by emailing [email protected].

Payment & Financial Data

We retain financial transaction records for as long as required to comply with anti-money laundering obligations and for internal audit purposes. These records are stored in encrypted form and access is restricted to authorised personnel only.

If you believe there is an error or unauthorised activity in your c999 account transaction history, please contact our support team immediately at [email protected]. We investigate all reported discrepancies promptly and thoroughly.

Cookies & Tracking Technologies

c999 uses cookies and similar technologies to keep our platform functioning correctly, to analyse usage patterns, and to improve the overall user experience. The types of cookies we use include:

• Essential cookies — strictly necessary to operate the site, maintain your login session, and process transactions securely. These cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how players navigate c999, which pages are most visited, and where we can improve the platform. This data is aggregated and anonymised.
• Preference cookies — remember your platform settings such as selected language, display options, and responsible gaming limits so you do not need to reconfigure them at each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may limit your ability to log in or complete transactions on c999. We do not use advertising cookies or retargeting pixels that track you across other websites.

Sharing Your Information

c999 does not sell your personal data. We may share your information with trusted third parties strictly on a need-to-know basis and only for the purposes described in this policy. These parties include:

• Payment processors and financial institutions — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks — solely to authorise and settle transactions you initiate.
• Identity verification and KYC service providers — who help us confirm your identity and age in compliance with responsible gaming and anti-fraud requirements. These providers are contractually bound to keep your data secure and confidential.
• Regulatory or law enforcement authorities — only when we are legally required to do so, for example in response to a valid court order, anti-money laundering investigation, or fraud prevention inquiry. We will always notify you of such a disclosure unless legally prohibited from doing so.

Data Retention

We retain your personal data for as long as your c999 account remains active or as long as is necessary to fulfil the purposes outlined in this policy. When you close your account, we will delete or anonymise your personal information within a reasonable period, except where we are required to retain it for legal, regulatory, or audit obligations.

Gaming activity and transaction records may be retained for a minimum period defined by applicable financial regulations. After that period, data is securely deleted from our active systems and any backups are also purged on their regular schedule.

Your Rights Over Your Data

As a c999 player, you have the following rights concerning your personal data. To exercise any of these rights, contact us at [email protected] with your registered account email address:

• Right of access — you may request a copy of all personal data c999 holds about you, including your account details, transaction history, and gaming records.
• Right of rectification — if any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure — you may request the deletion of your personal data where there is no longer a legitimate reason for us to continue processing it, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to pause the processing of your personal data in certain circumstances, for example if you contest the accuracy of the data we hold.
• Right to withdraw consent — where we process your data on the basis of consent (e.g., for marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all valid data rights requests within 30 days. In complex cases this may be extended by a further 60 days, and we will inform you of any such extension. There is no charge for making a request.

Security Measures

c999 takes the security of your personal data seriously. We implement a range of technical and organisational safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls restricting who can view sensitive player information, regular security reviews and vulnerability assessments, and staff training on data protection best practices.

While we apply rigorous safeguards, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, c999 will notify affected players promptly and take immediate steps to contain and remediate the incident.

Third-Party Links

Our platform may contain references to third-party payment services such as bKash, Nagad, and Rocket for the purpose of facilitating transactions. Once you leave the c999 platform and interact directly with these external services, their own privacy policies apply and c999 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you use in connection with your c999 account.

Minors & Age Restriction

c999 is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected]. Upon confirmation, we will promptly delete the account and all associated personal data without delay.

Changes to This Privacy Policy

c999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email to the address registered on your account.

Your continued use of c999 after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way c999 handles your personal data, please reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).