Responsible Gaming at c999

We are committed to a safe, fair and enjoyable experience for every player. Your wellbeing always comes first.

21+ Only

Our Commitment to Responsible Gaming

At c999, we believe that gaming should be a source of entertainment, not stress or financial hardship. We are deeply committed to providing a safe environment where players across Bangladesh can enjoy slots, cricket betting, live casino games and more — while staying in control of their spending and time.

Gambling is only suitable for adults aged 21 and above. c999 strictly prohibits underage gambling and has put in place robust verification measures to prevent minors from accessing the platform. We ask every player to approach gaming as a form of leisure — always play within your means and never chase losses.

Remember: Gambling should never be used as a way to earn income, pay off debts, or solve financial problems. If you feel that gambling is negatively affecting your life or the lives of people around you, please use our responsible gaming tools or reach out to our support team immediately.

Responsible Gaming Tools

c999 gives every registered player access to a set of practical tools designed to help maintain healthy gaming habits. These features are available directly from your account settings at any time.

Deposit Limits

Set daily, weekly or monthly deposit caps to manage how much you fund your account.

Session Time Limits

Limit the total time you spend in a single gaming session to avoid losing track of time.

Self-Exclusion

Request a temporary or permanent account suspension if you need a complete break from gambling.

Account Lock

Temporarily lock your account for a cooling-off period of 24 hours, 7 days, or up to 30 days.

Reality Checks

Receive automatic pop-up reminders showing how long you have been playing and how much you have spent.

Support Access

Reach our dedicated responsible gaming support team via live chat or email around the clock.

Self-Exclusion & Account Controls

Taking a break from gambling is always an option — and c999 makes it straightforward. Our account control tools are designed to act quickly and decisively so you never feel trapped. You are always in the driver's seat.

  • Short break (1–7 days): Temporarily suspend your account for a short cooling-off period. Your balance is preserved and you can resume play after the break ends.
  • Extended time-out (30 days to 6 months): Step back for a longer period. During this time no deposits, bets or logins are permitted from your account.
  • Permanent self-exclusion: Request a permanent ban on your account. This action is irreversible and applies indefinitely. Contact our support team to activate this option.
  • Marketing opt-out: Request removal from all promotional emails, SMS and push notifications at any time by updating your communication preferences in account settings.

If you believe a minor may have access to your c999 account, please contact us immediately so we can investigate and take appropriate action. Protecting young people from gambling harm is a shared responsibility.

Warning Signs of Problem Gambling

Gambling problems can develop gradually and are not always obvious. Knowing the warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:

  • Spending more money or time on gambling than you originally planned.
  • Gambling to escape stress, anxiety, personal problems, or a low mood.
  • Feeling irritable, restless or anxious when trying to cut down or stop gambling.
  • Chasing losses — continuing to gamble after losing money in an attempt to win it back.
  • Neglecting work, family, or social responsibilities because of time or money spent gambling.
  • Borrowing money, selling possessions, or taking financial risks to fund gambling.
Need immediate help? If you recognise any of the above signs in yourself or someone you care about, please do not wait. Contact c999 support now or speak to a trusted person in your life. Early action makes a real difference.

Tips for Playing Safely at c999

Responsible gaming starts with good habits before you even open the app. Set a fixed entertainment budget for the week — ideally an amount you are comfortable losing entirely — and treat it the same way you would a cinema ticket or a meal out. Never dip into savings, household funds, bKash emergency money, or money earmarked for rent, bills or groceries.

Time is just as valuable as money. Before starting a gaming session, decide in advance exactly how long you will play — and honour that limit. Use c999's session time reminder feature to receive an alert when your planned time is up. Taking regular breaks within a session is equally important: stand up, stretch, drink a glass of water, and return only if you still feel calm and in control.

Never gamble when you are tired, upset, under the influence of alcohol, or feeling financially pressured. These states cloud judgment and lead to poor decisions. Gambling is most enjoyable — and most responsible — when you play with a clear head and a relaxed mindset. If today does not feel like a good day to play, it probably is not.

Treat every gaming outcome as random. Slots, crash games, and casino table games are governed by certified Random Number Generators — there are no patterns to predict, no 'hot streaks' to ride, and no guaranteed strategies. Approach each session with realistic expectations: you may win, you may lose, and both outcomes are perfectly normal. The entertainment value of the experience is the true reward.

Get Support When You Need It

You do not have to face gambling concerns alone. c999's support team is available around the clock to listen, guide, and connect you with the right resources. Whether you need to activate a tool, ask a question, or simply talk to someone, we are here.

c999 Responsible Gaming Team Contact us anytime at [email protected] with the subject line 'Responsible Gaming'. Our team will respond within 24 hours and can activate deposit limits, time-outs or self-exclusion on your behalf.
National Mental Health Helpline (Bangladesh) The Kaan Pete Roi helpline offers free, confidential emotional support in Bangladesh. If gambling-related stress or anxiety is affecting your mental health, speaking to a trained counsellor can be a valuable first step.
Family & Friends Support If you are concerned about a family member's or friend's gambling behaviour, c999 can advise you on how to approach the conversation and what account-level tools are available. Reach out to our support team — we treat all enquiries with complete confidentiality.

Frequently Asked Questions

Who is allowed to play on c999?
c999 is strictly for players aged 21 and above. By registering an account, you confirm that you meet this minimum age requirement. We perform age verification checks and reserve the right to request identity documents at any time. Underage gambling is illegal and strictly prohibited on our platform.
How do I set a deposit limit on my c999 account?
Log in to your account and navigate to the Responsible Gaming section within your account settings. From there you can set a daily, weekly or monthly deposit cap. Limits take effect immediately when reducing them and after a 24-hour cooling-off period when increasing them, to protect you from impulsive decisions.
What is self-exclusion and how do I apply for it?
Self-exclusion allows you to block access to your c999 account for a chosen period — from 30 days up to a permanent ban. During this period you will not be able to log in, deposit, or participate in any games. To apply, contact our support team via live chat or email and request self-exclusion. We process all requests within 24 hours and will not send you any promotional communications during the exclusion period.
Can I still withdraw my funds if I self-exclude?
Yes. If you have a remaining balance at the time of self-exclusion, you may contact our support team to request a withdrawal of your available funds. Withdrawals to your registered bKash, Nagad, or Rocket account are processed within standard timeframes even during exclusion. Bonus balances that have not yet met wagering requirements will be forfeited upon self-exclusion.
Where can I get help if gambling is becoming a problem?
If you believe gambling is negatively impacting your life, please reach out immediately. You can contact c999's responsible gaming team at [email protected] at any time. We will connect you with guidance and, where appropriate, refer you to professional counselling services available in Bangladesh. You are not alone — help is always available.

Ready to Play Responsibly?

Explore c999's games with confidence — knowing our tools and team are always here to support you.

Explore c999 Casino Browse Slot Games Cricket Betting Read Our FAQ